Objective
This article shows you how to download and install the Cisco AnyConnect Secure Mobility Client version 4.8 on a Mac Computer. This article is applicable only to Cisco Business products that includes the RV34x series routers and not Enterprise products.
Introduction
Have you checked with Citrix support, and are you using their latest Citrix client for macOS that explicitly mentions Mojave support? Does the problem exist after updating to 10.14.1? Update See this previous post on Citrix product that is replacing Citrix Receiver. May 02, 2018 Beginning August 2018, Citrix Receiver will be replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace app. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with. Oct 15, 2018 Citrix doesn't have a receiver that supports Mac Mojave or 10.14. If you are using Mac and Citrix receiver, then suggestion is, do not upgrade the OS, until Citrix releases a new version that supports Mojave. Citrix Receiver Instructions for older Macs OS X 10.9, 10.10, 10.11, 10.12:.If you’ve tried installing Citrix first remove the program, empty the trash then verify it is not still in the finder and restart. 1) Go to citrix.com and select “Downloads”, then in the “Search Downloads” bar type in “Citrix Receiver”.
AnyConnect Secure Mobility Client is a modular endpoint software product. It not only provides Virtual Private Network (VPN) access through Secure Sockets Layer (SSL) and Internet Protocol Security (IPsec) Internet Key Exchange version2 (IKEv2) but also offers enhanced security through various built-in modules. Why use a VPN? A VPN connection allows users to access, send, and receive data to and from a private network by means of going through a public or shared network such as the Internet but still ensuring a secure connection to an underlying network infrastructure to protect the private network and its resources.
If you are using a Windows computer, click here to view an article on how to install AnyConnect on Windows.
Applicable Devices | Software Version
- RV340 - 1.0.03.17 (Download latest)
- RV340W - 1.0.03.17 (Download latest)
- RV345 - 1.0.03.17 (Download latest)
- RV345P - 1.0.03.17 (Download latest)
AnyConnect and Mac Software Version
- AnyConnect (This document uses AnyConnect version 4.8 | Link to download)
- Mac OS Catalina (10.15) is compatible with AnyConnect 4.8 and later
- Mac OS Mojave (10.14) is compatible with AnyConnect 4.9.05042 and below
Note: You will encounter issues if you attempt to use Mac OS Catalina with earlier versions of AnyConnect (AnyConnect 4.8 Release Notes | Details from Apple )
For more details about the supported operating systems (Windows, Linux, Mac) of the Cisco AnyConnect Secure Mobility Client, refer to the article on Cisco AnyConnect Secure Mobility Client Supported Operating Systems and Requirements. You can also check the Release Notes of the relevant versions for the most updated information.
Install AnyConnect Secure Mobility Client
AnyConnect client licenses allow the use of the AnyConnect desktop clients as well as any of the AnyConnect mobile clients that are available.
Licensing Structure - Firmware versions 1.0.3.15 and later
As of March 2019, using RV340 series routers version 1.0.3.15 and later no longer require server licenses. Now you will need only a client license to download and use the Cisco AnyConnect Secure Mobility Client. A client license enables the VPN functionality and are sold in packs of 25 from partners like CDW or through your company's device procurement.
We recommend the following user license for use with the RV340 Series:
L-AC-PLS-LIC= Qty=25 Duration=12
Licensing Structure - Firmware versions 1.0.2.16 or lower
If you have not yet updated your firmware, please do so now. Do not delay. Click here to visit the downloads page for the RV34X series.
For further information and community discussion on AnyConnect licensing updates, click here.
For AnyConnect Licensing FAQs, click here.
Step 1
Download AnyConnect here.
Install the AnyConnect Pre-deployment Package for the MAC operating systems.
Step 2
Double-click the installer.
Step 3
Click Continue.
Step 4
Go over the Supplemental End User License Agreement and then click Continue.
Step 5
Click Agree.
Step 6
Choose the components to be installed by checking or unchecking the corresponding check boxes. All components are installed by default.
The items you select in this screen will appear as options in AnyConnect. If deploying AnyConnect for end-users, you may want to consider deselecting options.
Step 7
Click Continue.
Step 8
Click Install.
Step 9
Citrix Viewer For Mac
(Optional) Enter your password in the Password field.
Step 10
Click Install Software.
Step 11
Click Close.
You have now successfully installed the AnyConnect Secure Mobility Client Software on your Mac computer.
Additional Resources
AnyConnect App
To try out AnyConnect on mobile devices, the App can be downloaded from Google Play store or Apple store.
View a video related to this article...
Click here to view other Tech Talks from CiscoTo access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.
Windows Computers please Download and install the following:
Windows 10 (not upgraded from windows 7 or 8):
https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
Machines upgraded from or running Windows 8 and below – Use Citrix Receiver 4.9.9000 LTSR:
https://support.procirrus.com/CitrixReceiver.exe
For MAC Computers please download and install the following:
For MAC Computers with OS versions up to 10.12 (names shown below) navigate to:
Mac OS 10.12 and earlier
Mac OS X Public Beta
Mac OS X 10.0 Cheetah
Mac OS X 10.1 Puma
Mac OS X 10.2 Jaguar
Mac OS X 10.3 Panther
Mac OS X 10.4 Tiger
Mac OS X 10.5 Leopard
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
OS X 10.8 Mountain Lion
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
macOS 10.12 Sierra
For MAC Computers with OS versions 10.13 and newer (names shown below) navigate to:
Citrix for Mac OS 10.13 and Newer
macOS 10.13 High Sierra
macOS 10.14 Mojave
macOS 10.15 Catalina
Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is either: https://login.procirrus.com OR https://myportal.procirrus.com
Installing on Windows Desktops
Citrix Receiver For Mac 10.13
When prompted save the 'CitrixReceiver.exe' download.
Find the file from your web download folder and launch it.
Start the installation in the Welcome to Citrix Receiver dialog box.
Accept the license agreement and click 'Next'.
For security reasons, do not enable single sign-on. Just click 'Install'.
Then click 'Finish'.
Logging in to your Applications
Open your browser and navigate to your normal login site.
- If you use multi-factor (i.e. a text code) navigate to https://myportal.procirrus.com
- If you don’t use multifactor just navigate to https://login.procirrus.com
Then log in with your normal credentials. Depending on the browser and computer the first launch of an application may result in other steps. See common other steps below.
Other Common Steps
1. Sometimes, when you first launch an application it may appear as a download on the bottom of the browser. If you see a download file that ends in .ica. Just click Open
2. Then you may you may get a popup with the first application you launch - Choose the Citrix Launcher and click “Remember my choice…” then OK
3. Lastly, you may get a pop-up from your computer asking to allow it to access your computer. This is normal for Citrix so just click “Permit All Access”