Citrix Desktop Viewer

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By default, the Citrix Receiver’s Citrix Receiver-Desktop Viewer Preferences is set to the following: Choose how to connect devices to your virtual desktop. When the virtual desktop starts. Connect all devices automatically; Ask me each time; Do nothing desktop is running. Latest versions of Citrix Systems Desktop Viewer. 12.0.3.6 (latest) Mar 19, 2010. Alternative software FREE. Users can override this by choosing the HDX Generic USB Direction from the Desktop Viewer preferences tab or enabling it by administration through Citrix policies. Citrix is stating that General USB direction should be used when there are application compatibility. Desktop Viewer January 20, 2021 Citrix Workspace app for Windows detects the devices connected to your computer and allows you to choose the devices you want to use with your hosted desktop and applications.

Learning has never been so easy!

One of the problems with using Citrix is that you need to have a way to get files from your local computer into Citrix. Unfortunately this can be a challenge for some people. In this How To I am going to show the steps that you need to take in order to move files from your local computer into a network drive in Citrix.

These steps are meant for peopole that access a Desktop connection using Citrix's XenApp (so you see a normal computer desktop when you connect to Citrix).

12 Steps total

Step 1: Locate the files outside of Citrix

The first step to getting files into Citrix is to make sure you know where they are on your local computer.

In this How To I am going to assume they are pictures and the pictures are located in the My Pictures folder.

I am also going to assume the Citrix Server is using Server 2008R2 (looks like Windows 7) and your local computer has Windows 7 on it.

Step 2: Start Citrix

Now you need to log in to Citrix using the procedures that your IT department has given you.

Step 3: Identify and locate the destination of the files

Once you are in Citrix please locate and Identify the location you want the files to go to.

the first step of this is to open Windows Explorer. To do this go to start > Computer

Step 4: Select the destination location

Double click on the drive you want to put the pictures on

Step 5: Select the destination

select the folder you want to put the files in

To make the next steps easier also drag the window (by clicking on the tool bar) all the way to the left. This will make use of a shortcut feature that will make the window open only on the left side of your screen)

Step 6: Prepare to find the files you want to upload

Now we need to find the files you want to upload from inside of Citrix.

To do this open windows explorer once again (Start>Computer) and drag the window to the right hand side (just like we did in the previous step)

Step 7: Find the files you want to upload

Double click on the entry that says Local Disk (C: on )

Step 8: Navigate to My Pictures

double click on the folder called Users

Viewer

Step 9: Navigate to My Pictures

Find the folder that is titled with your user name.
(there will be a folder for every person that has logged in to your computer)

Step 10: Navigate to My Pictures

Double click on the My Pictures folder (or Documents if the file is in My Documents on your local computer, or what ever folder the file is in)

This is the same file that was selected in step 1.

Step 11: Copy the file to Citrix

Drag (by clicking, with the right mouse button, on the picture and holding the mouse button down) and move the file to the window on the left. One your mouse is on the left side of the screen (in the folder that is open there) let go of the mouse button.

Select 'Copy here' and the file will start to copy from your local computer to Citrix.

Note this copy process will take some time depending on how large the file is and how quick your internet connection is.

Step 12: Copy more files

Repeat step 11 as many times as needed to copy all the files you would like from your local computer to Citrix.

You can also navigate to a new location either on your local computer or Citrix as needed to copy other files.

Hopefully these steps will help you copy files from your local computer to Citrix. You can use this process to copy files from any location on your computer to any location you can access through Citrix and back the other way.

Please note that the upload and download of files is greatly dependent up on your internet connection speed and the size of the files you are trying to upload or download.

Published: Nov 09, 2011 · Last Updated: Jan 17, 2018

1 Comment

  • Anaheim
    Oludayo07 Apr 29, 2015 at 01:39am

    I have a difficulty transferring photos from i-Phone to my file server drive using the XenApp desktop. Is there any resolution to this?

Mar 10, 2020

Citrix Desktop with Dual Screens

Citrix Desktop Viewer Not Connecting

When you login to the Citrix desktop, it may default to only using a single monitor. Here are the steps to expand your session to use more than one monitor.

  1. From inside the Citrix desktop, if you are already in a full-screen view, click on the black connection bar then click on Window to go into a windowed view.
  2. Your Citrix screen will become a smaller window. Drag the Citrix desktop session window so that it spans across both of your screens. (To do this you can click at the top of the Citrix session and drag the window so that it is showing up halfway on each of your monitors.)
  3. Click on the black connection bar again and then click on Full-Screen. This will expand the Citrix desktop across both monitors.
  4. To get this SAVED for future use with more than one monitor, click on the black connection bar one last time and click on Disconnect. This will disconnect you from your Citrix desktop session, but when you log back in to the Citrix desktop the system will remember your dual screen preference and will properly detect which monitors to use as your primary and secondary screens (it detects this setting from your local computer).

Note: if you have more than two monitors, the same steps will work, you will just need to expand the windowed view across all of the monitors that you want to use.

Find answers to your questions in our knowledgebaseon our website support.virsage.com

Citrix Desktop Viewer Toolbar

Technical support is available by emailing support@virsage.com or submit a ticket online